How to Check and See if Your Tenants are Okay in the Crisis

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How to Check and See if Your Tenants are Okay in the Crisis

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There are countless ways to be a good landlord. You can have timely repair services, three-day grace periods for rent, or welcome baskets and holiday presents. Perhaps you have delightful pet policies with furry friends abound. Right now, checking in on your renters and being considerate of the effects of the current coronavirus pandemic, wins you landlord of the year.

There are countless ways to be a good landlord. You can have timely repair services, three-day grace periods for rent, or welcome baskets and holiday presents. Perhaps you have delightful pet policies with furry friends abound. Right now, checking in on your renters and being considerate of the effects of the current coronavirus pandemic, wins you landlord of the year.

rainbow light in cupped hands

You may expect that as people begin to look for rentals again, a standard question rental applicants will ask is how did you handle COVID-19 with your tenants? A favorable answer is: I checked in to make sure everyone was okay.

These instructions are not about getting this month’s rent, warning about rent, or anything similar. Consider this only as a way to improve relations and reputation, which, in the long game, may be helpful.

rainbow light in cupped hands

You may expect that as people begin to look for rentals again, a standard question rental applicants will ask is how did you handle COVID-19 with your tenants? A favorable answer is: I checked in to make sure everyone was okay.

These instructions are not about getting this month’s rent, warning about rent, or anything similar. Consider this only as a way to improve relations and reputation, which, in the long game, may be helpful.

How to Check In

The worrisome part of this is that not everyone is, in fact, okay. People are struggling, they are out of work and out of paychecks. According to CNBC, around 30% of tenants couldn’t pay April’s rent. The employment percentage was and is devastated by the health scare, making more people obsessed with their Maslow’s Hierarchy of Needs.

Safety from the elements is over food and water, which means rent, in many cases, has come second.

Your tenants have no pay, which means they need to save for their most basic of needs, food. Since they’re out of work, they also need to worry about medicine. It is important to remember that your tenants are likely to be stressed, preoccupied, and overwhelmed. Their landlord knocking on their door is likely to worry them even more.

A Suggestion: Be gentle.

It is not advisable to check in on your tenants whilst in a bad mood. If you’ve spent all day yelling at the bank, don’t follow up with a conversation with your renters.

After standard polite greetings, you can move forward with the reason you’re calling. Something along the lines of,  I wanted to check in. Times are rough, how is everyone doing? Are they healthy? Can you get groceries?

How to Check In

The worrisome part of this is that not everyone is, in fact, okay. People are struggling, they are out of work and out of paychecks. According to CNBC, around 30% of tenants couldn’t pay April’s rent. The employment percentage was and is devastated by the health scare, making more people obsessed with their Maslow’s Hierarchy of Needs.

Safety from the elements is over food and water, which means rent, in many cases, has come second.

Your tenants have no pay, which means they need to save for their most basic of needs, food. Since they’re out of work, they also need to worry about medicine. It is important to remember that your tenants are likely to be stressed, preoccupied, and overwhelmed. Their landlord knocking on their door is likely to worry them even more.

A Suggestion: Be gentle.

It is not advisable to check in on your tenants whilst in a bad mood. If you’ve spent all day yelling at the bank, don’t follow up with a conversation with your renters.

After standard polite greetings, you can move forward with the reason you’re calling. Something along the lines of,  I wanted to check in. Times are rough, how is everyone doing? Are they healthy? Can you get groceries?

Tenants may be worried that you are only calling for money, and no one likes those conversations. As of now, public relations with landlords are very fraught and disapproving. According to the Guardian, a major component of being a good listener is to not be ‘afraid of silence.’ Let them think about what they want to say. Let them think about their answers. Let them speak freely.

Tenants may be worried that you are only calling for money, and no one likes those conversations. As of now, public relations with landlords are very fraught and disapproving. According to the Guardian, a major component of being a good listener is to not be ‘afraid of silence.’ Let them think about what they want to say. Let them think about their answers. Let them speak freely.

A Suggestion: Be a friendly shoulder.

When talking to your tenant, keep in mind that there are a lot of ways you can help. Any small act of kindness can go far in the long game. Offer to go on a grocery run when they’re too busy or elderly, give a spare roll of your toilet paper. Perhaps a kid graduated and never had the ceremony, so you can send a congratulations card. A small act can brighten their day and show that you care. You can offer advice to show that you are listening and that you care but be considerate and accommodating.

Checking on your tenants can be complicated in these times. If you have your mask and gloves, it is still worthwhile to make that effort. Be safe, and be caring in these times where just about everyone is stressed out.

Have you Let us know in the comments below!

A Suggestion: Be a friendly shoulder.

When talking to your tenant, keep in mind that there are a lot of ways you can help. Any small act of kindness can go far in the long game. Offer to go on a grocery run when they’re too busy or elderly, give a spare roll of your toilet paper. Perhaps a kid graduated and never had the ceremony, so you can send a congratulations card. A small act can brighten their day and show that you care. You can offer advice to show that you are listening and that you care but be considerate and accommodating.

Checking on your tenants can be complicated in these times. If you have your mask and gloves, it is still worthwhile to make that effort. Be safe, and be caring in these times where just about everyone is stressed out.

Have you Let us know in the comments below!

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Get Started with ApplyConnect!

The nation’s most trusted tenant screening for real estate agents, landlords, and property managers. No cost background checks available 24/7.

©2018 ApplyConnect. All rights reserved

ApplyConnect marks used herein are trademarks or registered trademarks of applyconnect.com. Other product and company names mentioned herein are the property of their respective owners.