Communication is the cornerstone of the landlord-tenant relationship, and there is no doubt that it is essential to a successful rapport between the two. How you interact with your tenants sets the tone of the relationship, and, while you want to be friendly, it is important to maintain a sense of professionalism. But exactly what tools do you have in your arsenal to achieve a perfect balance between the two?
Sometimes it is alright to send a simple text to a renter. In fact, some people even like to receive text notifications (such as payment reminders from PayRent). This is also a good format for sending fast updates about maintenance, or even answering easy questions. However, there is a time and a place to use that type of communication. There are many situations that require a landlord to interact in a more professional manner, which would require a legal notice (like performing property maintenance or upgrades and spraying pesticides). Sending a text is a great way to follow up with your renters.
Not communicating enough can drive tenants away, so you want to make sure that you freely share information with your renter. Don’t be withholding, and make sure the notices you send are clear and concise. If a tenant can’t understand what you’re trying to say, then your message is useless and ineffective. Give the renter plenty of time to respond and make sure that they are actually receiving your notices before you fine them unexpectedly.
If the occasion arises where you need to send a document such as an Adverse Action letter, try utilizing ApplyConnect’s resources. With premade notices that adhere to legal regulations, these can save landlords a great deal of time and hassle. These professional communications relieve the burden of trying to come up with legal jargon and write a notice that gets your message across while meeting compliance requirements.
While technologies will advance and the way we interact with others will change, good communication will never stop being an important part of every relationship. Do your best to make landlord-tenant communication ongoing and accessible, but also remember that there is a time to focus on more professional interaction. Your renter will appreciate it, and it’ll make your job that much easier.