No one likes to give bad news, but with your tenants it’s a delicate art form to avoid potentially losing your clients. Whether you’re selling your rental property, increasing the rent, or are performing long term construction that requires the utilities to be cut off, you can generally expect that your news may cause frustration if not handled correctly. Learn some basic ways to prepare yourself before contacting tenants, so you can minimize the backlash and strengthen your relationships at the same time.
Should I give notice in person first?
As a rule of thumb, you should give all news in person and in writing. This not only allows you to keep record of the event, but it lets you confirm that your tenants acknowledge the situation in person. However, whether or not you should break the news in person first is another story. Regardless of if you have a good relationship with your tenants or not, the way you tell your tenants the bad news should match with how you have delivered all of your news up to that point. By keeping all contact the same, you’ll maintain a professional front and won’t alarm your tenants of the unexpected approach. Continue reading